Reference

Privacy Policy Built for Bangladesh Players

We built o9bit around mobile wallet deposits and fast account access, which means your data flows through our system every time you fund via bKash, Nagad, or Rocket.

Data collection transparencyWallet transaction recordsAccount security practicesUser rights and deletionContact channels open
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o9bit Privacy Policy Built for Bangladesh Players
POLICY CONTACT

Reach Us About Privacy Questions

If you want to see what data we hold, request deletion, or ask how we process your bKash, Nagad, or Rocket transactions, contact our support team through the channels below. We aim to respond within a reasonable timeframe and walk you through the steps to access, correct, or remove your information where local law permits.

Live Chat Open the chat bubble in the bottom corner of any page and ask for data access, correction, or deletion. Our team will verify your identity through your registered wallet number before proceeding with any request.
Email Support Send your privacy request to our support address with your registered mobile number and a brief description of what you need. We will reply with the verification steps and estimated timeline for your request.
Account Settings Log in and visit your profile page to review stored details like your wallet number, registered device, and transaction history. You can update contact information directly, though wallet changes require verification before they take effect.
DATA HANDLING

How We Protect Your Account Information

We run o9bit on infrastructure that encrypts your login credentials, wallet transaction data, and session tokens so they stay secure between your device and our servers. Our support team verifies your identity before making account changes, and we log access attempts to catch suspicious activity early.

Encrypted Transfers Every deposit you send via bKash, Nagad, or Rocket passes through encrypted channels so transaction details remain private. We also encrypt your password and login token so no one can read them in transit or storage.
Cookie Management We store a session cookie to keep you logged in and remember your language choice. You can delete cookies through your browser settings, though this will sign you out and reset preferences next time you visit.
Data Retention We keep your transaction records and account activity as long as your profile is active, plus a period required by financial record-keeping practices where applicable. When you request account closure, we archive financial logs but remove identifiable profile details.
Access Requests Contact support to request a copy of your stored data, ask for corrections, or request deletion. We will verify your identity through your registered wallet number, then walk you through the steps and timeline for fulfilling your request.

Common Questions About Your Data

We collect your mobile number, chosen password, wallet account details for bKash, Nagad, or Rocket, and device information when you log in. We use this to verify deposits, process withdrawals, and secure your account.

Yes. Contact support through live chat or email with your registered mobile number, and we will verify your identity before providing a summary of stored account details, transaction records, and activity logs where local law permits.

We log each deposit and withdrawal to match incoming wallet transfers with your account balance, verify transaction amounts, and provide a record you can review in your transaction history page.

We share transaction details with payment processors to clear your bKash, Nagad, or Rocket transfers, and with game providers to load your session. We do not sell your personal information to advertisers or unrelated third parties.

Contact support and request account closure. We will verify your identity, close your access, archive required financial records, and remove identifiable profile details within a reasonable timeframe as local record-keeping practices allow.

If you leave your account inactive, we retain your data for as long as the account remains open. To remove your information, request account closure through support, and we will follow the deletion process described in this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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